Contact New Online Casino
Whether you have a question about a review, spotted a detail that needs checking or want to share an idea, the team behind New Online Casino is glad to hear from you. The ways to get in touch are set out below.
How to Reach Us
Email is the best way to reach our editorial team, and every message is read by a real person.
| Contact Method | Details | Response Time |
|---|---|---|
| [email protected] | We aim to reply as soon as possible. |
What We Can Help With
As an independent comparison site, we can answer questions about our own work, including:
- How we review and compare new casinos, from licence checks to wagering terms
- Reports of outdated or incorrect details, such as a changed bonus condition or a payment method that is no longer offered
- Feedback on the site and suggestions for topics you would like us to cover
- Partnership and advertising enquiries
- Privacy requests, such as access to or correction of your personal information under Canadian privacy law, including PIPEDA
What to Contact the Casino About
We are not a casino operator and hold no player accounts, so the following matters need to go directly to the casino you play with:
- Logging in, account access and identity verification (KYC)
- Deposits, withdrawals and delayed payouts
- Bonus terms, wagering requirements and promotional eligibility
- Disputes, which should be raised with the operator first and, if unresolved, escalated to the authority that licenses it
If you are concerned about your own gambling, please visit our Responsible Gambling page or reach out to a Canadian support service such as ConnexOntario, GameSense or the Responsible Gambling Council for free, confidential help.